Disney Plus now has 118.1 million paying subscribers worldwide, up from 92 million in 2020. The on-demand video streaming company has grown exponentially with over 600 movies and 7000 TV shows, and the number continues to grow every day. It has its own website, and apps for smartphones, desktops, and smart TVs.
Speaking of Disney Plus on Smart TVs, Samsung, Sony, and LG’s Smart TV apps enable seamless Disney Plus. Even while sitting on your couch watching an endless stream of shows and movies on your screen. However, there is nothing wrong with this app either. Apparently, some users are reporting black screen issues on Disney+. Some users reported that the screen goes blank for a while others said they have audio but no video feed.
How to fix issues of Disney+ on your Smart TV?
- Check whether the Disney+ server working properly:
Disney Plus uses cloud computing to make its terabytes of data accessible to everyone. Of course, there are different servers responsible for logging in, streaming, audio, payments, etc. If there is a problem with the server responsible for streaming, it is possible that you will have problems “streaming” audio and/or video on your platform. There is nature.
A service interruption in the “Login” module will prevent users from logging into their accounts, much less using their accounts. So, if you’re experiencing Disney Plus black screen issues on your Smart TV or another device, it’s a good idea to check the server status. This will help you gain some insight if you’re the only one facing the black screen issue, or if everyone around you or some of your users is facing this troubleshooting guide.
- Check internet speed:
Since you are streaming content from the internet, you need a good internet connection to do this. You can test uplink, downlink, and ping with Speed test tools. This will help you gain insight into your smart TV’s internet speed. If your internet speed is slow, try moving your router closer to your smart TV or vice versa. The goal is to keep your router easily visible or close to your TV for a faster, more reliable connection.
- Check internet issue:
When I’m streaming Disney Plus on my smart TV, I’m always connected to the internet. Problems with your internet connection can also lead to problems with your TV. Assuming you’re not limited to Disney Plus and all other apps behave the same way, here’s what you need to do to check for internet issues.
- Contact ISP:
If the problem is your internet connection and thus you are facing Disney Plus black screen problem, please contact your ISP. Seek a solution. I need to get a solution. Note that the problem should affect everyone, so if all apps and live programs on your smart TV are affected, not just the Disney Plus app, this will work.
- Update firmware:
It goes without saying that software updates are important. Smart TVs run on firmware, so they also need updates. Here’s how to update Samsung, Sony, and LG Smart TVs respectively.
- Reinstall:
I found this to be a proven method to fix errors related to Disney Plus Smart TV or other available apps. You have to uninstall the app first, so you can get rid of everything that comes with the app, be it features or bugs. The next part is to reinstall the app. This will finally fix the Disney Plus black screen problem…that’s how it works.
- Change Wi-Fi:
Apparently, some users have reported that this trick helped them fix their Disney Plus problems. You can see that we are switching the Wi-Fi network from A to B. Or, if you’re using mobile data, try switching from Wi-Fi to mobile data to see if streaming on Disney Plus is smoother. If this turns out to work, your ISP may not be able to stream data on Disney Plus. You should consult your ISP about this. If your internet is fine and it’s just Disney Plus cheating, the following methods may help.
- Reboot Modem:
Still not sure what is causing the problem? Try restarting your router/modem and see if it makes a difference. A router reboot should also have an impact, as a device reboot makes a big difference.
- Reboot smart tv:
Apparently, most users are complaining about Disney Plus black screen issues affecting smart TVs from LG, Sony, or Samsung, but this is localized in the Disney Plus app and available on limited devices.
- Needless to say, restarting the TV fixes most temporary glitches. This is no exception. Many users found the solution to the problem after trying to reboot the system. The steps are pretty clear, so here’s a general idea.
- Disney Plus and all other apps should be disabled.
- Turn off your smart TV and wait a few minutes.
- Turn on your TV and restart the Disney Plus app to see if it works.
