HBO Max is very famous for streaming popular shows online, especially those related to the infotainment genre. HBO has been running for more than a decade and recently launched a service for smart TV users through the HBO Max app. HBO Max is an on-demand video service that includes all exclusive documentaries and TV shows. The best part is you can watch all these shows in a row. This is perfect if you want to enjoy a weekend binge. It can be a little frustrating when the HBO Max app doesn’t work on your Samsung, LG, Sony, or another smart TV device.
HBO is a streaming service and like any streaming service, it can have issues. Problems like the HBO Max app not working are also common on devices like Samsung, LG, Sony, and other smart TVs. This issue is most likely caused by an internet connection or other technical glitches. If you are facing the same issue, you can follow the troubleshooting methods below to resolve the issue.
How to fix HBO Max not working on Smart TV?
- Check whether the HBO Max server is working properly:
HBO Max has over 60 million users, and to keep up with that sheer number, the developers need to run maintenance checks on their servers from time to time. During this time, the servers will be unavailable, the HBO app will not work, and videos will not load. You can easily check the HBO server downtime here. You can also check the official Twitter handle page.
- Check your internet connectivity:
An internet connection is very important for using the HBO Max service. Ideally, if you want to stream at 480p resolution, you should have a speed of at least 1Mbps. In some cases, you may be using a cellular network with limited bandwidth. So, fix your internet connection and check with your ISP for a new and better internet plan.
- Disable VPN:
A VPN lets you bypass the geo-restrictions imposed by HBO Max to limit access to local shows and documentaries. If HBO detects that you are using a VPN service, video streaming services may be disabled or the app may not function properly. Try disabling your VPN service and then check if the app works.
- Clear Cache files:
Streaming apps tend to keep video caches to provide a better streaming service. However, if this cache gets corrupted for some unknown reason, you will face the problem of the app not working. Clear the app cache which may fix this issue. All smart TVs now have a very similar method for clearing app cache files. Here’s how:
- Go to the Settings app where you find the Apps section.
- Here select HBO Max and click the save option.
- Click the Clear Data button. After the data is cleared, restart the app and check if the issue is resolved.
HBO Max uses the latest technology to ensure you can watch your favorite TV shows and documentaries without lag or potential technical issues. However, if your smart TV is running an older version of Android, the app may not work properly or may crash. As a result, the HBO Max app will not work on Samsung, LG, Sony, or other smart TVs with older versions of Android.
- Sign out and sign in:
If you recently changed your account password, the app will not work as intended. You may need to sign in to the app again with your new credentials to use the service again.
- Install the Updated HBO Max app:
HBO Max is a premium app that should be updated when new updates are released by the developer. In many cases, it has been confirmed using HBO Max APK files from her website of the third party, which may or may not work. If you also installed the HBO app from an untrusted source, we recommend removing it and installing it from the TV Store app instead.
- Restart the device:
This may be a bit obvious, but restarting your smart TV and Wi-Fi router may fix the problem. Sometimes your TV is experiencing technical issues and this app is preventing it from working properly. Such technical glitches can be fixed simply by rebooting the device.
Like any streaming service, HBO Max has over 60 million users and making sure it streams properly on all those devices can be a pain. The developers work hard to make sure their apps work well on all platforms, including smart TVs. So please update your app to the latest version. If for some reason the app is not working, you can fix it by following our guide above.