If you’re having trouble with the NBC app on your smart TV or other device, it means you can’t watch your favorite shows and need to get it fixed ASAP. The best you can do to resolve the issue is to disconnect and reconnect to your current TV provider. If the problem persists, please check your internet connection, restart your device, update your software, clear your cache and cookies. Try uninstalling and reinstalling the app to see if there are pending updates.
Why NBC might not be working?
The most common reasons for this are trying to access locked or live content without a subscription, or using an internet-only plan for streaming. The NBC app only works with NBC partners and not with TV providers. Another possibility is that the app version is outdated.
The NBC app has got updated multiple number of times, so in case, you are using an older version, that won’t work with your smart TV. Another reason can be the compatibility issue of the NBC app with your smart TV or streaming device
Even if your TV is compatible, the app or device you’re trying to watch on may have issues such as: B. Software error or more serious hardware problem.
How to fix NBC app issues?
Reload page:
If you face trouble with the activation page itself, reload it and see if it works. If not, continue with the rest of the tips here.
Soft reset device:
We recommend doing this whenever you experience problems with your app or device. Unplug the TV from the wall, wait 60 seconds, and plug it back in. Once it’s back on, launch the NBC app and see if it works properly. You can repeat the same steps for other devices you are trying to stream the NBC app. Turn off the device, wait about 1 minute, then turn it on again. If the device can be physically removed, like a TV or streaming stick, do so. If not, turn off the device and turn it on again.
Link TV provider:
Devices may fail and not recognize this provider. All you need to do now is relink your TV provider. To do this, go to Settings, unlink your currently connected TV provider, restart the app and relink your TV provider.
Navigate to Settings > TV Providers/Users & Accounts > Sign Out > Verification.
After that, you need to link the device again. Go to the NBC app > More > Link TV Provider. Sign in with your primary contributor account email address. In most cases this will solve the problem.
Sign in/ sign out:
This is the easiest way to do it. Just go to the app and logout. Please wait a minute and try logging in again. You can also reboot your device before logging in again. Hope this solves your problem.
Reset device:
Make sure you have a strong and stable internet connection before using the NBC app. In this situation, it is recommended to reset the router. Unplug it from the power source, wait 1 minute, then plug it back in and wait for it to boot. If you are not getting the recommended speed, you may have a connection problem that needs to be addressed. Contact your ISP for further assistance.
Update app:
If you’re using an older version of the NBC app, we recommend updating to the latest version. For the latest version of the NBC app, visit the App Store or Google Play. If an update is available, you’ll see a button to update the app.
Reinstall app:
If you’ve tried all the steps above and the NBC app still doesn’t work on your smart TV, you may need to uninstall and reinstall the app.
First, go to your TV’s settings menu and look for the “Apps” or “Applications” option. From there, select the NBC app and click the Uninstall button. After uninstalling the app, reset the device as described in the previous step. Once this is done, go to the App Store or Google Play Store and reinstall the NBC app.
Clear cache:
You will have clear your cache and cookies. This process varies by device and web browser, but here are general steps that work for most devices:
For Chrome, Firefox, and Microsoft Edge and such browser:
Privacy or Security option.
From there, select Cache or Cookies and clear the data.
- For browsers such as Internet Explorer:
- Open your browser and click Tools or the gear icon.
- Select Security, then select Clear browsing data. Be sure to check “Cache” and “Cookies” before clearing them.
For Smart TVs:
- Use your TV remote to go to Settings and click Support.
- Select Clear System Cache, then select Clear Data. This will help you clearing cache and cookies of your smart tv
Use incognito mode:
If you’ve cleared your cache and cookies and the app still doesn’t work, try logging in in incognito mode. This could be just that. If you have tried all of the above and are still having issues, we recommend contacting NBC Support for further assistance.
