Netflix is one of the most popular video streaming platforms in the world, but that’s not without its problems. In fact, many smart TV users complain that Netflix doesn’t load properly. There are some effective solutions that you can try one by one to fix Netflix not working on Smart TVs. Let us discuss these solutions in detail.
Proven ways to fix Netflix issues on your Smart TV
- Restart your TV:
Restarting your smart TV is a reliable solution to many errors and glitches that can affect your TV’s memory. Smart TVs offer great performance, but sometimes need a graceful reboot to keep running at optimal performance.
If Netflix is not working properly on your TV, you should restart your TV at least once before trying other solutions. Also, restarting the TV is known to fix issues such as Samsung TV freezing in the middle of a video, login issues, and the Netflix app not responding.
- Recheck Netflix Server:
It’s common to think that big companies like Netflix don’t suffer from internet outages or database problems. However, it’s possible that the Netflix servers are down for some reason. So if Netflix is not working on your smart TV, you should check if Netflix is working on other smart TVs.
This information is easily available on Netflix’s official social media accounts, such as Twitter. Also, Netflix has an official page showing the status of the streaming service. Therefore, whenever you have a problem with Netflix, you should always check the status of the Netflix servers.
- Clear Cache files:
Over time, a large amount of temporary cached data is stored in your TV’s memory. Corruption of such files can generate various errors, such as B. Netflix does not work on smart TVs.
It is recommended to clear the cache regularly to avoid such problems and can be done in 4 easy steps.
- Navigate to the Home button.
- Go to Settings and select Apps.
- Select the system app.
- Select Netflix then press Clear Cache.
- Try to launch the Netflix app again after clearing the cache.
- Update Netflix:
It’s important to keep your Netflix and Smart TV firmware up to date to eliminate any bugs that may exist in certain versions. You can easily update your firmware by selecting Settings and accessing the Updates section. Regular updates can help avoid many other Netflix error codes.
- Reinstall Netflix:
Deleting and reinstalling the Netflix app is another reliable solution to fix Netflix not loading on Samsung TV. You can remove the Netflix app by accessing the app settings and using the uninstall option to remove Netflix. Go to the App Store, search for Netflix in the search menu, and reinstall the app. Tap Install.
- Check internet connection:
Needless to say, Netflix cannot be expected to function efficiently without a stable internet connection. So, if you’re trying to launch Netflix on your Samsung TV and it’s not working properly, you need to make sure your internet is working. Internet connection is available on another device. B. Smartphones. Don’t worry if you don’t have another device around.
Press the Home button and go to Settings > Support > Device care > Self-diagnosis > Smart hub connection test. Once the test is complete, you will be presented with a list of Internet connectivity issues to troubleshoot.
- Log out from the device:
Another proven solution to efficiently get Netflix on your Samsung Smart TV is to log out of Netflix and log back in to access Netflix. A very simple solution that only takes a few minutes. But many people ignore it because they think it doesn’t work. Do not make this mistake and definitely try this solution.
- Contact the Netflix team:
If none of the solutions work, consider contacting your smart tv’s Netflix support team. Please check the exact model of your Smart TV before contacting our support team. An expert will guide you according to your specific model of TV.
Resetting the firmware of your TV and smart hub is a proactive solution to fix issues such as Netflix not loading on your smart TV. However, if none of the other solutions work, you may need to reset your smart hub by following these steps.
- Go to the smart TV menu and press the home button.
- Find support in Settings > Support.
- Device Care options are at the bottom of the page. You have the option to self-diagnose.
- Navigate to Reset Smart Hub. You may use 0000 as it’s the default PIN. Otherwise, you may use your own PIN, if you have one.
- Reset the smart hub and remove all account logins and downloaded apps from your TV.