Peacock is a great streaming app full of nostalgic content. You can also access a lot of content for free, but a premium subscription is required for unlimited access. Peacock also has live TV channels and supports almost every platform. However, like any other app, you may run into problems while using Peacock. Here are some general troubleshooting steps you can try if your Peacock TV isn’t working.
For streaming devices like Roku, Chromecast, Fire Stick, and Apple TV, you can reboot without unplugging your TV. On your Amazon Fire Stick, go to Settings > Device > Restart and wait for your device to restart. On your Roku, go to Settings > System > System Reboot and select Reboot.
On Chromecast with Google TV, go to your profile in the top right corner, select Settings (gear icon) > System > Restart, and click Restart. Older Chromecasts require the device to be unplugged (not just the HDMI port). Leave it unplugged for at least 1 minute before restarting the device. Open the app, long press the connected Chromecast tile, tap Settings (gear icon) > More settings (three vertical dots icon) > Restart.
There are multiple ways to reboot your Apple TV. Simultaneously press and hold the Back and TV buttons on your remote until the Apple TV status light flashes rapidly. If you have a 1st generation Siri Remote, you’ll need to press and hold the Menu and TV buttons instead. You can also unplug your Apple TV, wait at least 5 seconds, then plug it back in. Another way to restart your device is to go to Settings > System > Restart.
If you are viewing Peacock in your browser, go to Start (Windows logo) > Power (power icon) > Restart (on Windows) or go to the Apple menu and select Click Restart (on Mac) to restart your PC.
How to fix the issues regarding Peacock on TV?
Reached simultaneous streams limit:
Peacock allows you to log into as many devices as you like and create up to 6 profiles. However, only three can be delivered simultaneously. If you’re already running 3 simultaneous streams, you’ll need to close one to watch the content on another device. Peacock says that after you finish streaming, you may have to wait up to 10 minutes for the slot to open on another device.
The system may display the “simultaneous stream limit reached” error even though 3 active streams are not running. This especially happens if the app or browser crashes while the content is being displayed. Peacock may still count the pre-crash stream as active, even after restarting the app. You must wait up to 10 minutes for slots to become available.
Peacock lets you download movies and TV shows, but many limitations can make the service seem non-functional. Content can only be downloaded by Premium Plus subscribers and this option is only available on supported smartphones and tablets. This includes all devices running Android 6.0+ and iOS 14+. You can download shows and movies, but you can only download a total of 25 pieces of content across all devices. Please note that not all shows and movies are available for download.
Also, some can only be downloaded twice per account. Peacock blocks his third download attempt. Content that you download and start playing will be automatically deleted after 48 hours. If you haven’t seen it yet, it’s available in the download area for 30 days. However, videos that have been removed from the platform will be deleted even if the 30 days have not passed. Finally, logging out of your account or uninstalling the app will remove all downloaded content.
Check internet connection:
Like any streaming service, Peacock requires an active internet connection to work. Network connectivity issues can occur when a movie or TV show fails to load, experiences excessive buffering, or has very poor video quality. Make sure your Wi-Fi or cellular data is working by testing with other devices and apps, and refer to our guide on what to do if Wi-Fi isn’t working to troubleshoot the issue. Run a speed test to make sure your Wi-Fi or cellular data speed is as expected. Peacock suggest to have a data speed of a Minimum 3Mbps for HD content and at least 8Mbps data speed for high-quality live TV and 4K content. If you’re on the go and using a mobile device with cellular data to watch Peacock, be aware that network stability may be an issue.
Peacock TV not working may not be related to your device or internet connection. This service has not suffered any significant outages recently, but it is always possible. He visits sites like Down Detector to see if Peacock is down, and to see if other users are complaining about problems with the service. The Peacock TV Care Twitter page is a great way to report issues directly to Peacock and help fix them. Twitter’s customer support team is available daily from 9 am to 1 am EST.
You can try standard troubleshooting steps to fix the Peacock app not working on mobiles, smart TVs, and streaming devices. If you’re watching Peacock on a computer with a web browser, you can also clear your cache and cookies in Firefox or Google Chrome to fix streaming issues. Please note that clearing your storage will log you out of your account and you will lose your downloaded files. If clearing the cache doesn’t fix the problem, try uninstalling and reinstalling the app on your device.
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